BCM
System aimed at the Definition, Regulation, Management, and Monitoring of In-Store After-Sales Activities for Large and Specialized Retailers.
Functions:
– Authorised goods return management
– Authorised goods return management and collection processing for products under warranty
– Authorised goods return management and collection processing for products not under warranty
– Product defect report services
– After-Sales services cost Analysis
– Administrative management control
Advantages:
– Client Loyalty
– Client Satisfaction
– Shorter wait times for repairs
– Expanded services offered
– Regulation of After Sales services
– Evaluation of Providers/Manufacturers
– Complete process automation
– Lower use of resources
– Lower operating costs
