TESTOK
Un network per la gestione completa dell’assistenza tecnica e del sistema di garanzia post-vendita, dedicato ad aziende produttrici, importatrici e della distribuzione organizzata, operando con metodiche on-site, on-center ed on-site con pick-up and return.
Strengths:
– Client Loyalty
– Client Satisfaction
– Shorter wait times for repairs
– Brand devotion
– Regulation of After Sales services
– Product and Manufacturer Evaluation
– Complete process automation
– Lower use of resources
– Lower operating costs
Pre-sales services:
– Technical analysis of the products
– Ministerial Conformity Certificates
– Planning and drafting of warranty regulations
– Spares stocking management
After sales services:
– Multi-lingual Call Centre
– Dedicated and customised phone numbers
– Management of specialized technical services network
– On-center intervention management on group lab
– Management of on-site repair procedures as well as on-site with product pick-up
– Integrated logistics service
– Product assembly and modification
